Terms and Conditions

I. Transport Agreement

The execution of a furniture transport is subject to the following conditions. Special agreements are only valid if made in writing.
Every transport order assumes that it can be carried out under normal conditions: main roads as well as the streets and paths to the houses where loading and unloading take place must be accessible to the transport vehicles. For front gardens and similar, normal access conditions are considered to be a maximum distance of 15 meters between the vehicle and the entrance of the house. Corridors, stairs, etc. should allow for smooth transport. Furthermore, it is assumed that the regulatory requirements allow for execution in the intended manner. In all other cases, the moving price will be increased according to the additional expenses within the framework of the applicable tariffs. II. Price
The agreed amount between the parties applies as the transport price. Reserved are the tariffs and exchange rates valid at the time of transport execution, which also serve as a basis even if no fixed price has been agreed upon. Not included in the transport price, subject to special agreements, are the following expenses: a) Packing and unpacking of the moving goods, in particular the additional effort for subsequent packaging on the day of transport. b) Special transport of packing material, as well as its rental or purchase; c) The disassembly and assembly of complicated furniture requiring special time or the involvement of a specialist; d) Transport of refrigerators/chests of over 200 liters, pianos, flights, cash registers, and other items weighing more than 100 kg individually; e) Removal and installation of pictures, mirrors, clocks, lamps, curtains, fittings, etc. f) Transport of items to be carried through windows or over balconies; g) Premiums for All Risk insurance; h) Customs clearance, customs duties, and customs expenses; i) Road taxes and ferry costs as well as official fees of all kinds. All these and any other additional services require a special surcharge; j) The removal and installation of lighting fixtures and other appliances connected to the power grid cannot be carried out by the transport personnel due to legal regulations.
Moves are to be paid in cash immediately after unloading. Advance payment can also be made. If invoicing is required, this expense will be billed separately. The payment deadline is 5 days. In case of default of payment, the debtor will be charged in addition to the legal default interest, all collection expenses. Limmat-Zürich Umzug GmbH has the right of retention on the transported goods according to Article 451 CO.
In case of cancellation of an order by the client, the client has to pay Limmat-Zürich Umzug GmbH a cancellation fee in the amount of one-third of the planned transport price. If Limmat-Zürich Umzug GmbH incurs damages exceeding this one-third amount, the client is liable for the additional amount. III. Liability of the Transport Operator
Limmat-Zürich Umzug GmbH is liable for damages demonstrably caused by gross negligence of its personnel.
Packaging must meet normal transport requirements. Thus, fragile items, lamps, lampshades, plants, as well as all small items, require suitable packaging. Limmat-Zürich Umzug GmbH’s liability is in any case limited to the cost of any potential repair, excluding any compensation or indemnity for loss of value. Limmat-Zürich Umzug GmbH is only liable for the contents of boxes, cartons, and other containers if their packing and unpacking have been carried out by its own staff or those commissioned by it. Any liability for damages to the transported goods caused by improper packaging, assembly and disassembly, or stowing by the customer or his helpers is declined.
Liability begins with the acceptance of the transported goods and generally ends with their delivery to the client’s domicile, storage, or handover of the cargo to another transport company.
Claims for loss or damage must be reported immediately upon delivery of the transported goods and also confirmed in writing within three days. Externally non-visible damages must also be reported in writing within three days. Any claims for compensation must be asserted within 30 days after the damage report has been filed. After this deadline, no claims will be considered. IV. Disclaimer
The compensation for damage in case of damage or total loss is at most CHF. 500.00 per m3, subject to clause 14; parts of a cubic meter are proportionally credited.
Limmat-Zürich Umzug GmbH is exempt from liability if loss or damage is caused by the client’s fault, instructions given by him without Limmat-Zürich Umzug GmbH’s involvement, inherent defects of the moving goods, or circumstances beyond Limmat-Zürich Umzug GmbH’s control. In the case of breakage or damage to particularly vulnerable items such as marble, glass and porcelain plates, plaster frames, chandeliers, lampshades, radio and television sets, and other highly sensitive objects, the transport operator is exempt from liability, provided that the usual precautions have been taken.
Cash and valuables are excluded from liability. Limmat-Zürich Umzug GmbH assumes no liability for valuables such as jewelry, documents, works of art, antiques, collectibles. If Limmat-Zürich Umzug GmbH is provided with a list of such items with detailed value specifications and a transport insurance is taken out based on these documents, the client enjoys insurance coverage within the meaning of clauses 16 and 17.
Limmat-Zürich Umzug GmbH is not liable for damages to the transported goods or to buildings because the normal transport conditions described in clause 2 are not met, or for transports of items through windows, over terraces or balconies.
Limmat-Zürich Umzug GmbH is not liable for damages caused by fire, accidents, force majeure, or accidents caused to the transport vehicle by third parties, nor for the items mentioned in clauses 7, 8, and 12.
Without mutual agreement, Limmat-Zürich Umzug GmbH is not liable for delays caused by the untimely provision of transport means or non-compliance with regulatory deadlines by other transport companies involved in the transport. The resulting costs (standby fees, interim storage, etc.) are borne by the client. Limmat-Zürich Umzug GmbH also does not assume liability for damages and losses that may arise from such circumstances. V. Transport Insurance
To cover transport risks, Limmat-Zürich Umzug GmbH arranges appropriate insurance upon the client’s explicit instructions and payment of the agreed premiums. An insurance against the risk of breakage presupposes that the items concerned are packed and unpacked by Limmat-Zürich Umzug GmbH or its representatives. The insurance sums are to be determined by the client. If the client does not take out insurance, he bears all risks for which Limmat-Zürich Umzug GmbH is not liable according to the wording of these conditions. The client or his insurance company waives any recourse claims.
Claims should generally be settled through the mediation of Limmat-Zürich Umzug GmbH. Before the compensation amount is paid out to the client, any claims by the transport operator must be settled. VI. Customs
The client is obliged to truthfully declare the transported goods and assumes full responsibility towards the transport operator and the customs authorities. Without the client’s instructions in this regard, the transport operator is entitled to treat the transported goods as personal effects.
Limmat-Zürich Umzug GmbH shall inform the client of the existing customs regulations. The client is responsible for obtaining the necessary customs documents and is responsible for their accuracy. The client is liable for all consequences resulting from the absence, delayed delivery, or incompleteness or inaccuracy of these documents. Limmat-Zürich Umzug GmbH is not liable for any expenses resulting from the customs treatment of the transported goods. The customary customs clearance costs require a normal process. Extended customs stays and special negotiations with the relevant authorities are to be reimbursed to the transport operator accordingly. Limmat-Zürich Umzug GmbH is not obliged to advance freight, duties, and taxes. It may request advances in the respective currency from the client. If Limmat-Zürich Umzug GmbH advances funds, the client must reimburse it for advance fees and interest as well as any proven exchange rate losses. VII. General
Any loading space exceeding the volume agreed with the client remains at the disposal of Limmat-Zürich Umzug GmbH. Limmat-Zürich Umzug GmbH is entitled to assign the execution of the agreed transport order to another transport operator without prior notice.
All items that could endanger or otherwise impair the personnel, the transported goods, or the means of transport are excluded from transport.
Limmat-Zürich Umzug GmbH is obliged to provide the transport means at the agreed time. The client must ensure that the transport work and loading can begin at the agreed time or immediately upon arrival of the vehicles. Delivery at the destination must take place immediately upon arrival of the transport or by agreement. The client is responsible for all expenses and additional costs resulting from the delayed acceptance of the transported goods. If unloading cannot begin within a waiting period of four hours, Limmat-Zürich Umzug GmbH is entitled to store the transported goods at the client’s expense and risk. In this case, liability is limited to the careful selection of the storage location.
If loading or unloading is delayed due to breakdown, accident, weather conditions, or for other reasons for which Limmat-Zürich Umzug GmbH is not at fault, the client is not entitled to any compensation.
The client has the right to reschedule a transport in progress, against compensation for the costs and disadvantages incurred by Limmat-Zürich Umzug GmbH. Such rescheduling requires that Limmat-Zürich Umzug GmbH is able to inform the executing authorities in a timely manner. VIII. Place of Performance and Jurisdiction
Place of performance and jurisdiction for both parties is the Swiss domicile of Limmat-Zürich Umzug GmbH.

As of December 2018